Privacy Policy
Last Updated: September 13, 2026 · Effective Date: September 13, 2026
Core Privacy Commitments at a Glance
- ✓ Zero AI Model Training:We do NOT use your uploaded reference images or generated 3D models to train, retrain, or fine-tune public AI foundation models.
- ✓ Automatic Storage Purging:Original uploaded reference images are automatically deleted within 24 hours of processing.
- ✓ Instant Erasure:You can delete your models and project history immediately at any time via your account dashboard.
- ✓ Strict 18+ Age Requirement:We do not knowingly collect personal data from minors under 18.
1Who We Are
This Privacy Policy explains how Create3DOnline ("we", "us", "our") collects, uses, protects, and handles your personal information when you use our website at create3donline.com and our related 3D generation tools and APIs (the "Service").
For individuals located in the European Economic Area (EEA), the United Kingdom, or Switzerland, Create3DOnline acts as the Data Controller of your account and transactional information. For inquiries, contact our designated privacy team at privacy@create3donline.com.
2Information We Collect
We adhere to the principle of data minimization, collecting only data necessary to operate our 3D workspace:
Account & Authentication
When you sign up or log in (via Google OAuth or email), we store your email address, name, account ID, and creation timestamp.
User Content (Images & 3D Models)
Reference images uploaded by you (PNG, JPG, WebP), chosen reconstruction settings, and generated 3D files (GLB, OBJ, USDZ).
Technical & Diagnostic Logs
IP addresses (masked for analytics), browser user-agent, operating system, generation duration, and server status codes.
Payment Information
Payment card processing is performed directly by our authorized checkout partners (Whop and Freemius). We do not store raw credit card numbers or CVVs.
3Your Privacy Rights (GDPR & CCPA)
You have the right to access, rectify, export, or permanently delete your account data at any time. To exercise these rights, contact privacy@create3donline.com.
4Contact Information
Create3DOnline Privacy & Legal Desk
General Inquiries: support@create3donline.com
Privacy & Data Rights: privacy@create3donline.com
Copyright & DMCA: copyright@create3donline.com